RETURN OR EXCHANGE POLICY
Return and Exchange Policy
Aloaroma Return and Exchange Policy depends on a number of factors, including, the type of product purchased and the time elapsed since the date of purchase.
Specifically, Aloaroma Policy is a follows:
Diffusers - You may return any diffusers for any reason whatsoever within 14 days of your date of purchase, or the date you receive the diffuser, whichever is later, for a refund. Shipping costs are non-refundable and customer is responsible for return shipping. The diffuser must be unused and still in its original packaging with all parts and accessories.
Fragrance Oils - You may return any of our oils for any reason whatsoever within 14 days of your date of purchase, or the date you receive the oil, whichever is later, for a refund as long as the oil bottle is sealed and unopened. Shipping costs are non-refundable and customer is responsible for return shipping.
Unfortunately, once the seal is broken or the oil bottle is opened, the sale is final.
Start-Up Fees. - Start-up Fees for all financing and Installment Programs are non-refundable.
Installment and Finance Programs - All installment and finance programs are non-refundable and are subject to the terms agreed upon in the agreement.
Promotion/Discount/Sale Items - All promotional items, discounted items and sale items are final sale. This includes flash sales, monthly subscription items and promotional offers.
Point of Purchase - Only items that have been purchased directly from Aloaroma, either through an authorized Aloaroma sales person or our website, can be returned to Aloaroma. Aloaroma products purchased through other retailers, affiliates or distributers must be returned in accordance with their respective returns and refunds policy.
Shipping - Customer will be responsible for all costs relating to shipping any product back to us. Please make sure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories and documentation that were included when you received it.
Additional Information - For more information, please contact us at firstname.lastname@example.org